Return or exchange
We want you to be completely satisfied with your order. If that's not the case, we'll help you quickly and easily – whether it's a return, exchange, or complaint.
I would like to return items from my order
Something doesn't fit or you don't like it? No problem. You can easily return unworn items to us within the specified period. Create your return label here.
I would like to exchange an item.
Need a different size or color? Please return the item via the portal. Simply select the appropriate replacement size or register the exchange.
I would like to cancel or change my order.
Did you just place an order and would like to change something? Then send us a message and we will try to accommodate your request before the order is shipped.
I received faulty or incorrect items.
Is an item damaged or was it delivered incorrectly? We apologize for the inconvenience! Please contact us directly here so we can resolve the issue for you quickly and easily.
Frequently asked questions and answers about returns
How much does return shipping cost?
For standard returns, we charge a flat fee of €5 for return shipping, which we will deduct directly from your refund. The advantage for you: If you would like to exchange an item (e.g., for a different size), we will cover the shipping costs.
How long do I have to return the item?
You can try everything on at home at your leisure. From the day the package arrives, you have 14 days to return the items to us.
When will I get my money back?
Once your return has arrived and been inspected, we will immediately process your refund. You will typically receive your money back within 7 days via your original payment method.
You can find more answers in our FAQ .
